Lol beans, I do think it is ideal! I'm getting a bit annoyed here that I have to adjust it with the cold tap, I've gotten used to just setting it and leaving it. But I can see from the tenants point of view, if they didn't understand how it worked it'd be frustrating. I just assumed the note would be enough, it was written so simply with examples. I basically just wrote it as the owners before us had, and we'd understood that immediately.

Hopefully DH and the plumber can sort it out, and DH can at least show the tenants how it all works if they're not getting it. I think it's going to be so much easier to speak with them directly than to go through the property manager.

As for the meeting with her, I think if we don't have a good outcome, or if we have any more troubles (because really, this is something so simple that's been made worse by her constantly calling DH when he asks her to call me every time, and by apparently not passing on info very well) I'll be asking to be transferred to another property manager. I don't really want to switch agencies because I know the owner/manager who is a great guy and we've got a really good rate. I'm not at all impressed with the other agencies in the town, this one's the best despite having this particular manager. The first one we met was great, so if there's definitely someone we can ask to be managed by - I'm just really hoping it doesn't come to that and once we're past this initial issue it should be just smooth sailing right? Have inspections, pay our fees and get the rent with nothing else to worry about I hope!